Return Policy - Products

Carpet Cleaning Springfield

Effective date: December 2025

Business Name: Carpet Cleaning Springfield

Contact: Call our office directly at 484-540-0330.

Satisfaction Guarantee

Customer satisfaction is important to us. If you are not satisfied with the results of your product purchase (such as cleaning supplies, tools, or equipment), please notify us immediately upon receipt or within 24 hours of delivery.

Upon receiving your feedback, we will review the case and may offer a replacement or exchange for the product if it does not meet your expectations.

This guarantee applies only to products that were purchased from us and does not apply to services, such as cleaning appointments or labor.

Exclusions:

• Items that are permanently damaged or discolored.
• Products used beyond their intended purpose.
• Products that have been tampered with or altered.

Refunds & Credits

If a product is deemed unsatisfactory after a review, a refund or credit may be issued. Refunds are determined on a case-by-case basis following a review of customer feedback and product condition.

Refunds will be issued to the original payment method. For payments made by cash or other methods, refunds will be issued by cheque.

This policy applies to physical products only.

Cancellations & Rescheduling

If you wish to cancel or reschedule an order, please notify us at least 24 hours before the scheduled delivery or appointment to avoid any cancellation fees.

Late cancellations or failure to accept the delivery may be subject to a cancellation fee.

This section applies only to product deliveries and not service appointments.

Non-Refundable Scenarios

The following are considered final and non-refundable once processed or dispatched:

• Same-day product orders.
• Customer no-shows or cancellations within 24 hours from scheduled delivery or pickup times.
• Emergency services such as water damage restoration or mold remediation (see respective service policies).

This does not apply to cleaning service guarantees or re-cleans.

Product-Specific Notes

This policy covers the following products:

• Carpet cleaning products, tools, and equipment.
• Upholstery and air duct cleaning supplies.
• Any other physical products sold by our company.

Services, such as cleaning appointments, are covered under a separate terms and conditions policy.

Scope and Exclusions

This policy applies to the purchase of physical products only.

• Services such as carpet cleaning, upholstery cleaning, and air duct cleaning are governed by a separate set of terms, and are not covered by this product return policy.
• For issues related to services, please refer to our service return & refund policy.

Reporting an Issue

If there is an issue with a product (e.g., damage or dissatisfaction), please contact us within 24 hours of receiving your product. We will review your concern and determine the best resolution.

For specialized products, the reporting window may be extended as stated in the service agreement or product documentation.

Terms of Work and Safety

For your safety and the protection of your purchase, please ensure that all product items are stored and handled according to the instructions provided.

The business is not responsible for damage or injury resulting from misuse or improper handling of products.

Note: The terms in place at the time of purchase will apply to each product.